TABLE OF CONTENTS
Introduction of NCC 7
Performance and Accomplishments of
Communications Policy in Our Country 11
Overview of Communications Market 12
Reinforced Communications Infrastructures 14
Promotion of Fair Competition and Industrial Development 14
Enhanced Quality of Communications and Protection of Consumer Rights 16
Reinforced Protection of Information and Communications security 21
Build Diversified and Universal Communications 24
Utilize Mobile Communications to Warn of Evacuation and Prevent Fighting the
Pandemic with Technology 27
New Trends in Global Communications 29
Prospects and Visions 33
Facilitating an Environment for the Communications Industry 34
Perfecting Governance of Communications 35
Enforcing Digital Equity 36
Promoting Internet Governance 37
In response to the development of global communications convergence and the subsequent changes of regulatory supervision, existing affairs of communications in Taiwan were integrated, and the Fundamental Communications Act and The National Communications Commission Organization Act (the NCC Organization Act) were announced in 2004 and 2005 respectively. Consequently, the NCC was officially founded on February 22nd, 2006.
The NCC is an independent body established in accordance with the Basic Code Governing Central Administrative Agencies Organizations. With reference to communications management experiences in advanced economies, the NCC integrated authorities from Directorate General of Telecommunications, Ministry of Transportation and Communications, and Government Information Office, of the Executive Yuan and specified the management and supervisory roles in telecommunications and broadcasting industries, so that communications supervision can become coordinated under one agency.
In response to the challenges by the wave of digitalization, Taiwan established the Ministry of Digital Affairs (moda) on August 27, 2022. The NCC cooperated with the Executive Yuan to restructure the organization. Businesses of digital infrastructure, information and communications security, spectrum management, digital inclusion, and international exchange on digital development are now transferred to the Ministry of Digital Affairs. The NCC is committed to policy planning, system and equipment supervision, market competition, and consumer rights. It is a professional, diverse, and efficient agency for improving the communications industry and environment, as well as enhancing the digital capabilities of Taiwan.
A noticeable effect brought on by the COVID-19 pandemic and the consequent isolations and inconvenience was the unprecedented demand for communications. As technologies have continued to evolve, applications have become even more diverse and innovative, which in turn has led to a rise in emerging forms of communication, as well as entertainment. Meanwhile, around the world, governments have accelerated their deployment and upgrading of communications network infrastructures with the aim of effectively facilitating the larger bandwidths required for 5G, multiple links, and ultra-low latency, not only providing fertile soil for digitization but also expediting progress in digital economies.
As communications technology continues to evolve, certain issues arise; for instance, the flourishing development of social media video sharing platforms and cross-border and cross-industry over the-top TV (OTT TV) are posing challenges to the broadcasting industry. Meanwhile, technological advancements in augmented reality (AR) and virtual reality (VR) are turning the metaverse into one of the most eye-catching contemporary topics, too.
Faced with this rapidly changing communications environment, the NCC remains committed to perfecting the communications infrastructure in Taiwan, while at the same time protecting the rights of consumers, boosting accessibility to communications, and harmonizing the convergence legal system so as to normalize developments of the media industry, realize digital equity, and to become a comprehensively digital and intellectual society in the future.
The 2021 National Communications Performance Report includes two chapters on the performance and accomplishments and the prospects and visions of communications in Taiwan.
In Chapter 1 “Performance and Accomplishments of Communications Policy”, the results achieved by the NCC and all of its staff throughout 2021 given their hard work are reviewed. The NCC is proactively promoting network and digital infrastructures, perfecting the digital settings for economic developments, and applying the digital technology while assisting in the prevention against disasters and the rescue operation, as well as anti-pandemic measures. The commission is also devoted to raising awareness of the public on electromagnetic waves so that people can be correctly informed. Following the promulgation of the Telecommunications Management Act, respective departments and offices under the NCC are preparing multiple subordinate regulations that help towards facilitating applicable regulatory requirements.
In terms of the broadcasting sector, after years of efforts, up to 99.8% of the basic channels of cable TV operators had been improved to be high-definition to provide viewers with a better-quality public audiovisual setting and programs. Taking advantage of the opportunity to broadcast Tokyo Olympic Games in 2021, NCC started to promote 4K video service, which not only features improved definition and overall production quality thanks to the broadcasting professional trainings that have been made available, but also diversified channels to help media attainments take root.
In other areas, the importance of information and communications security, as a foundation for the accelerated development of the digital economy, is increasing each day. Following the Cyber Security Management Act and the Telecommunications Management Act and in line with the aim of continuing to promote management of information and communications security of non-official authorities in broadcasting and telecommunication fields, the software security laboratory for national communications was created. Meanwhile, NCC is undertaking regular inspections of security of telecommunications machine rooms and also organizing various types of trainings and drills on the protection of information security to perfect the communications information security readiness.
Another area the commission remains focused on is the protection of consumer rights and ensuring communications are accessible to all. Following the Telecommunications Management Act in information disclosure and addressing consumption controversies, meetings are held periodically with service providers in order to determine measures that help improve complaint-filing process for consumers. We are also protecting the security of children and teenagers while online through the iWIN network content protection window and in a variety of other ways such as advisory meetings and education provided to the general public.
In order to boost development of the communications and media industry, NCC not only conducts surveys of the domestic communications and media market, but also monitors international trends. The commission proactively takes part in international meetings, gaining insight to regulatory experience of other nations while at the same time sharing ours.
Chapter 2 is entitled “Prospects and Visions”. Faced with governmental restructuring in light of digital development, the NCC has moved part of business under digital infrastructures and information security to the Ministry of Digital Affairs (MODA) . After the National Communications Commission Organization Act was revised and approved, the internet communication policy has been included. As the regulatory authority for communications, NCC still has a daunting task on its hands. For the future, the commission aims to facilitate the most effective industrial environment for communications, promote internet governance so as to protect consumer rights, perfect supervision by harmonizing regulatory requirements, consolidate digital equity, reduce the digital divide, ultimately creating a diversified, free, and safe communications environment.